For detailed information on shipping within Lebanon and internationally, please refer to our Shipping Policy page, conveniently located in the footer. This page provides comprehensive guidance on our return process, specific conditions, and any applicable restrictions to ensure a seamless experience.

Reach out to us through the Contact Us section on our website. We'll be happy to assist you and provide further information regarding your order.

Since all orders from "à Propos" are shipped from Lebanon, additional customs duties, taxes, and import fees may apply for international deliveries, which are borne by the customer. For orders within Lebanon, taxes and customs are covered by us to ensure a smooth, straightforward experience for our local customers.

For orders delivered outside Lebanon, please note that duties, taxes, and customs are the responsibility of the recipient, as "à Propos" is based outside the EU and the US, making it a foreign brand abroad. Charges will vary depending on the destination country's import policies. We recommend checking with your local customs office for specific information on potential fees before placing an order.

If an item you ordered is missing from your delivery, it may have been removed due to being out of stock. You will receive an email notification if any purchased items are unavailable. However, if you have not received any email updates regarding your order but notice a missing item, please contact us promptly with your name, order number, and details of the missing item(s).

We will investigate and resolve this matter as quickly as possible. Please note that claims for missing items must be made within 7 days of your order’s delivery date through our Contact Us portal.

Before reaching out to our customer service team, please take a moment to review the following steps:

• Ensure you have received an email confirming that your order has been dispatched and check the tracking information provided in that email.
• Look for any communications from our couriers, such as missed delivery cards or phone calls, as your parcel may be held at a local depot for collection or re-delivery.
• Verify whether anyone at your address may have accepted the delivery on your behalf or check with your neighbors, as our couriers may occasionally leave parcels with them.

If you're still unable to locate your order, please contact us at info@maisonapropos.com or Contact Us.

Currently, à Propos does not have any items on sale or active promotional discounts. Any upcoming sales or special offers will be exclusively announced through our email newsletter or shared via Instagram stories. We encourage you to follow us on Instagram and subscribe to our newsletter to be the first to know when these limited-time offers become available. This way, you can stay up-to-date on any future discounts, exclusive promotions, or special events we may offer.

For detailed information on exchanges and returns within Lebanon and internationally, please refer to our Return Policy page, located in the footer. This page provides comprehensive guidance on our return process, specific conditions, and any applicable restrictions to ensure a seamless experience.

Our products are crafted with intricate details and hand-sewn elements that require special attention. To maintain their quality, we recommend dry cleaning or gently hand washing by soaking the item in cold water with a mild detergent. Please avoid machine washing, as this could affect the design and craftsmanship. Additionally, do not wring or twist the fabric; lay it flat to dry, and avoid ironing directly on any prints.

For orders within Lebanon, we offer cash on delivery as the payment method. Simply pay in cash when your order is delivered. For international orders, payment must be made online using our secure checkout process. We accept various payment methods, including credit and debit cards, ensuring a smooth and secure transaction for our customers worldwide.

For detailed information on exchanges and returns within Lebanon and internationally, please refer to our Return Policy page, located in the footer. This page provides comprehensive guidance on our return process, specific conditions, and any applicable restrictions to ensure a seamless experience.

Each item may have a unique fit, so we recommend checking the size guide provided on each product page for specific measurements. Additionally, you can refer to the sizes worn by the model in the product images for guidance. To ensure the best fit, please also review the description section of each item for any specific sizing details or recommendations.