The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with à Propos, hereinafter referred to as “à Propos,” “us,” or “we,” on the à Propos website or mobile website (jointly referred to as “maisonapropos.com”).

à Propos reserves the right to restrict delivery to certain areas at specific times of the year. This may occur due to adverse weather conditions or other factors that could impact delivery in these locations.

The inclusion of any products or services on maisonapropos.com at a particular time does not guarantee their availability at all times. We reserve the right to discontinue any product or service at our discretion.

By purchasing from the à Propos website, you accept our Terms and Conditions. Please read these Terms and Conditions carefully before completing any purchases through our website.

When you use à Propos online services, you agree to these Terms and Conditions, which may be updated periodically. We encourage you to review them regularly to stay informed of any changes.

We strive to ensure all information on our website is accurate and up-to-date. If any errors occur, we will work to correct them promptly.

Placing an Order

Before placing your order, please confirm that all account and delivery details are accurate, as we may not be able to make changes once your order has been processed. Upon submitting your order, you will receive an email confirming receipt. This confirmation does not signify acceptance of your order, which is only confirmed once the items are shipped. You will receive a separate shipping confirmation email at that time. If an item is unavailable, we will notify you and, if applicable, offer an alternative.

Products

Products available on the à Propos website are owned and sold exclusively by à Propos. We aim for accuracy in all product descriptions, though we cannot guarantee that every detail is error-free. Product images are for illustrative purposes; while we strive to display colors accurately, differences in screen displays may cause variations.

As a consumer, you are entitled to rights concerning products that are faulty or not as described. For more details, please contact your local Citizens' Advice Bureau or Trading Standards office. These Terms & Conditions do not affect your legal rights.

Products sold are for personal use only. You agree not to use any à Propos products for commercial resale purposes. à Propos is not responsible for loss of profit, business interruption, or missed business opportunities.

Right to Reject or Cancel Orders

All orders on our website are subject to availability. We reserve the right to decline your order in the following cases:

• The product is out of stock.
• Billing information is incorrect or unverifiable.
• The order is flagged by our security systems as potentially fraudulent.
• Resale of our products is suspected without prior approval.
• We cannot deliver to the specified address.
• Any unintentional pricing, spelling, or other errors are found on the website.

Before dispatch, we may verify your order details, including address and fraud checks. Our systems have measures to detect and prevent suspicious orders, and any fraudulent activity will be investigated and prosecuted if necessary.

Ordering & Availability

Products can be ordered by selecting items on the website and following on-screen instructions. You may review and correct any errors in your order until you click the "Pay Now" button at checkout.

After placing an order, you will receive an order confirmation email with a reference number. This acknowledgment does not confirm acceptance of your order, which is confirmed upon dispatch. Clicking "Pay Now" commits you to pay for the selected products. Once dispatched, you will receive a confirmation email, and a contract between you and à Propos will be formed.

Price & Payment

Prices are as listed on the à Propos website. Prices include VAT but exclude delivery charges, which are calculated at checkout.

Prices and delivery costs may change, though confirmed orders will not be affected. If pricing errors occur, we will charge the correct price, notify you, or cancel the order if necessary.

Orders must be paid using credit or debit cards through our secure checkout. Most major cards are accepted, and all transactions are subject to authorization checks. à Propos is not responsible for additional fees your card provider may charge.

We may occasionally issue discount codes for promotional purposes. These codes may only be used once per customer and are non-exchangeable for cash.

Risk & Ownership

Products are your responsibility from the time of delivery, and ownership transfers upon full payment.

Shipping Charges

Shipping fees apply and can be reviewed on our shipping information page.

Currencies

à Propos is not liable for currency fluctuations or exchange rates applied by banks or payment providers when converting between EUR, USD, GBP, or other currencies.

Delivery

Orders will be delivered within the estimated timeframe stated in your dispatch confirmation, or within 30 days if no date is specified, unless exceptional circumstances apply.

Please ensure that the delivery address provided is accurate. Deliveries cannot be made to PO Boxes or similar addresses. For remote locations, we will inform you if delivery is unavailable. International orders may be subject to customs duties and taxes upon reaching their destination, which are the responsibility of the buyer.

Our delivery partner may offer options like signature release, redirecting to a neighbor, rescheduling, or collection at a nearby point. By selecting any of these options, you accept that à Propos is not liable for any resulting loss or damage.

Uncollected Packages

à Propos is not responsible for the shipping costs of retrieving uncollected packages.

Faulty Products

If a product is damaged or faulty upon delivery, please notify us as soon as possible, including your name, address, and order reference. This does not affect your legal rights.

Product Information

We make every effort to accurately represent our products, though screen settings may cause some color variations. Sizing information is provided as a guide; please contact us if you have sizing questions at info@maisonapropos.com.

Complaints

For any complaints or feedback, please reach out to us at info@apropos.com. We will do our best to resolve your concerns.

Intellectual Property Rights

à Propos owns all intellectual property rights for content on this website, and these works are protected by copyright laws globally.